Highfield House

Ripon - Appartement

A charging point on the peninsula would have been helpful

All good

Mattress wasn’t the most comfortable but then I am a woman of a certain age so don’t sleep as well as I used to!

used the stairs as the lift was not very good. took ages to go up 2 floors and doors didnt open very well. if you have a lift phobia definitely use the stairs.

A little dark as in the top of the property, windows small so can’t really see out

The only real problem that occurred during my stay has to do with the front door. On my arrival something was stuck in the locking system, so the door wouldn't open even though the PIN was accepted and there was message that the door was unlocked. Another resident turned up, and initially he had the same problem, but then he knew some tricks which I wouldn't have known. From then on the locking system worked. However, on the evening before my departure, I couldn't get in again - this time because the code had been changed. Luckily a resident let me in, and in the flat I found the phone number of the owner of the apartment in the information folder and rang her up. She found out about the new code and sent it to me. Maybe it would be helpful, if one could get the owner's number straight away, perhaps in the email with the access details that is sent 48 hours before arrival. In many cases, I presume, the owner knows best about these technical issues. Apart from that, problems such as these seem to have a tendency to come up outside the regular office hours of Finest Retreats. One last point has to do with the TV in the bedroom. It can only be used with netflix or a similar app, one cannot watch ordinary TV programmes. This is not a real problem, as there is another TV in the living room, but it might be helpful to let people know beforehand.

As it's in the roofspace, some of the ceilings slope.

Directions for getting to flat once at building could have been clearer